Nathan D. Otto, MPP  |

Technical and Business Competencies

Awards and Honors


Employment Experience

Adjunct Faculty, October 2018 - present
Chippewa Valley Technical College, Eau Claire, Wisconsin Senior Instructional Designer, October 2014 - present
UnitedHealth Group, Minneapolis, Minnesota (telecommute)
  • Develop automation applications using C#, HTML/JavaScript/jQuery and ActionScript
  • Create and maintain web-based interactive training tools
  • Support tool usage data analysis
Associate Communications Specialist, August 2012 - October 2014
UnitedHealth Group, Eau Claire, Wisconsin
  • Wrote and edited process documentation for health claims processors
  • Developed JavaScript automation tools for Word-HTML document conversion
Benefits Adjudicator, November 2011 - August 2012
Wisconsin Department of Workforce Development, Eau Claire, Wisconsin
  • Adjudicated benefits disputes between claimants and employers
Warranty Advisor, June 2011 - November 2011
Harmon Solutions Group, Eau Claire, Wisconsin
  • Customer service and conflict resolution: Resolved warranty disputes between policy holders and auto glass shops.
Academic Associate, February 2008 - October 2010
Capella University Learner Management Support Department, Minneapolis
  • Investigated academic misconduct
  • Project management tasks included website and policy revisions
  • Mentored four interns
Academic Assistant, October 2005 - February 2008
Capella University School of Education, Minneapolis
  • Aided the faculty hiring process and tracked faculty records
  • Coded the online department newsletter
Administrative Receptionist, November 2004 - October 2005
Capella University Facilities Department, Minneapolis
  • Supported executive operations and events
Speaker Coordinator and Donor Relations Tracker, August 2003 - Sept. 2004
Greater Twin Cities United Way, Minneapolis
  • Coordinated events for 700 volunteer speakers for the 2003 and 2004 fundraising campaign events
  • Spoke to audiences at numerous United Way rallies. Persuaded one local business to increase donations by $20,000 in 2003.
  • Supervised 1-3 speaker coordinators in Fall 2004
Concert Series Marketing Manager, Summer 2004
Madeline Island Music Camp, Minneapolis
  • Increased ticket sales 10 percent for the non-profit teenage music camp for the Summer 2004 season.
Assistant Web Designer, February 2002-June 2003
UW-Eau Claire McIntyre Library, Eau Claire, Wisconsin
  • Part-time position designing and maintaining
Leadership and Volunteer Experience

Grant writing intern, January 2011 - April 2011
Western Wisconsin Red Cross, Altoona, Wisconsin
  • Assisted with grant writing projects and promotional events
Public Speaking Coach, September 2006 - August 2010
Twin Cities RISE, Minneapolis
  • Taught job interviewing techniques in one-on-one sessions
Web design intern, January 2003 - May 2003
Greater Eau Claire United Way, Eau Claire, Wisconsin
  • Assisted with design and maintenance of the organization website